NIB OSHC & OVHC Claims Guide
How NIB overseas members can make claims
NIB says overseas members can manage cover and submit claims through the nib App or member account. Keep invoices and receipts, check your policy benefits, and confirm cover before planned hospital treatment.
Overview
NIB says overseas members can manage cover and submit claims through the nib App or member account. Keep invoices and receipts, check your policy benefits, and confirm cover before planned hospital treatment.
How claims work
For eligible services, keep the provider invoice or receipt and submit the claim using the nib App or member account. Some services may be billed directly, depending on the provider and your cover.
Before claiming
Check that the service is included in your specific OSHC or OVHC product, that any applicable waiting period has been served, and whether benefit limits or an excess apply.
Hospital treatment
For planned hospital treatment, contact nib before admission to confirm your benefits and participating hospitals. In an emergency, seek urgent care first.
Check NIB cover
Use the relevant NIB quote journey and confirm the cover suits your visa and healthcare needs.